The Business Map provides a visual understanding of how Service Operations contribute to your Business needs based on your Product Catalog.
This overview helps to align Business and Technical stakeholders on key performance-driven decisions such as investing development efforts to increase reliability. It also allows teams to quickly identify blind spots in their reliability set-up.
The Business Map page
Following the hierarchy defined on top of the page, it offers a real-time and at-a-glance view of:
  1. 1.
    The User Journeys that sustain the business
  2. 2.
    The sequence of User Actions performed along each one of these journeys
  3. 3.
    The Services Operations that support said actions as well as their service levels for the selected time-frame.
You can adjust the time-frame in the top-write corner which will automatically re-compute the respective Service Level values.