⭐PagerDuty

This plugin is part of Pro and Enterprise plan only

Overview

PagerDuty is an alerting and incident management platform, known for its robust on-call scheduling, escalation policies, and real-time alerts. By integrating PagerDuty with Rely.io, you can automate the incident response and synchronize your on-call information with your service catalog, thus ensuring smoother operations and quicker issue resolution.

Installation Guide

Setup

Step 1: Generate a PagerDuty API Key (official docs here).

  1. Log in to your PagerDuty account and navigate to Integrations → API Access Keys.

  2. Click the Create New API Key button.

  3. Enter a description for the API Key, for instance, "Rely.io Integration."

  4. Set the API key to have Read access, as needed for the integration.

  5. Click Create Key and make sure to copy and store the generated API Key securely.

Step 2: Configure PagerDuty in Rely.io

  1. Open the Rely.io application and go to Settings → Data Sources.

  2. Click on the Add Data Source button and select PagerDuty.

  3. A form will appear asking for details to complete the integration.

    • Collector Name: Assign a name for the PagerDuty data collector.

    • API Key: Paste the API Key you generated in Step 1.

Click on Create to establish the integration. Your PagerDuty collector should now be listed in the Active section of your Data Sources.

After you submit your form, an entity discovery run will be kickstarted that can take a few minutes. By the end of this discovery run:

  • New blueprints will be added to your data model

  • Entities will be queries from the data-source and added to your software catalog

  • These entities will be periodically updated to ensure they remain in sync with their external counter-parts

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